We want you to be 100% satisfied with your purchase from us, so if there are any problems or issues, please contact us by:

Tel: 01484 865359 (Please leave a message on our answerphone if we can't answer) (Mon to Fri 8:30am to 3:30pm'ish)
Please contact us with a brief explanation if possible as we may be able to exchange any defective items with a replacement.
If you wish to return your goods, you have 14 days to do so.(UK),14 days (Europe), 21 days (Rest of the world)
Please put the products in the original packaging and then back into the courier pack/box and send back by Royal Mail or any carrier to us.
Products must be in a re-saleable condition.
Our returns address is:
The Returns Dept,
Orchid Designs Ltd t/a
At home in the country,
Unit 1B, Dearne Park Ind. Estate,
Park Mill Way,
Clayton West,
West Yorkshire,
Tel: 01484 865359
For damaged/faulty items - On receipt of your parcel, we will refund for the cost of the product/s and any postage paid.
We will need a photo of any damages, thanks.
For unwanted items - On receipt of your parcel we will refund you for the cost of the product/s.