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Home / Happy Customers

Letters and emails from Happy Customers.......

19th November, 2019


Hello Guy,
 
My order has arrived and it felt like my own private christmas.
 
Thanks a lot for your effort. Everything is fine and I am very pleased about all the nice things.
I was very impressed that the shipping time has only four days.
We are also sending with DPD, but in Germany it lasts longer J.
 
So be sure you have won a very satisfied customer.
 
Have a pleasant day and all the best for you!
 
 
Best regards,
 
Petra Nachtigall

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10th of July, 2019

Hi just wanted to let you know my two 'Haring Around' planters have just arrived and I'm thrilled! 

They are even better than on screen and just want I wanted as a small gift, with plant, to thank someone, from the 'Hares family'. 

Brilliant, Thank You, Great service.


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21st of May, 2019 

Hi

Parcel arrived this morning and I am delighted with my purchases. 

I will buy from you again

Kind regards

Carole Lord

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13th of February, 2019 

I recieved my lovely clock yesterday thank you so much brilliant and helpful service x

Tracey Barrow

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7th of February, 2019

Hello,

I just wanted to say thank you very much for my replacement clock. I received it today and am looking forward to hanging it in the kitchen.

Many thanks for your excellent customer service!

Kind regards,

Michelle B

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29th of January, 2019

'Re  my recent online order.

All the wonderful items landed safe & sound ! 

Great packaging & 1st class service from start to finish .

Many thanks 

Antony 

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12th of December, 2018

Hi Guy,

I've kept meaning to send you a short message, just to say thank you for everything. I received the Stag Decanter on Saturday, and it's absolutely stunning... my Fiance will love it!

Hope you all have a wonderful Christmas and New Year.

Kind regards,

Anon (just in case this lady's husband reads this page! His Christmas gift!)

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6th of December, 2018

Hi, I just wanted to say received the above letter opener and I'm absolutely delighted, it's for a Christmas gift. 

I'm sure the recipient is going to be equally pleased. 

Thank you Shirley Filmer

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3rd of December, 2018

Hi Guy,

Thank you so much for your help, it's hugely appreciated. I've just spoken to a lovely lady on the phone, as I wanted to enquire about Saturday delivery. She was wonderful; extremely helpful. I'm thrilled to say that I've placed my order, and look forward to receiving it on Saturday :)

Thank you once again. The Customer Service displayed by yourself and the team has been oustanding.

Kind regards,

Anon (just in case this lady's husband reads this page! His Christmas gift!)

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20th of November, 2018

Many thanks or Diolch yn Fawr as we say here in Wales

Excellent customer service. 

Mair Baker

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9th of November, 2018 

I have bought online twice and both times they have exceeded my expectations. Items were delivered the next day and were very well packaged. Their website is full of gorgeous things, the only complaint I have is that it's too tempting! I would not hesitate to recommend this company. Buy with confidence.

Cathy Smith

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1st of November, 2018

Guy, I just want to say a huge thanks for your incredible customer service. The clock arrived yesterday and not lost a single minute. This is not something you were obliged to do by any means, you are therefore a true gentleman and businessman. Thankyou x

Deborah

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26th of October, 2018

Hi, just a quick note to compliment you on your outstanding customer service. I will be recommending you to all my friends and family( I love At home in the country ) 

Thank you so much.

Marilyn Turner.

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28th of September, 2018
Hello Guy,
 
Before we started on our tour to Northumberland  - we spent marvellous holidays there with friends and even found some of the At home in the country items in one or the other shop  - I had no time to write. However, I want to let you know that your huge package already arrived very quickly on 12 September.
Every item we unpacked is a pleasure to look at.
 
Thank you for the very speedy delivery. 
 
Have a nice weekend.
All the best from the Rhineland,
Ulrike

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28th of July, 2018

Can I just say thank you so much for the awesome cushions! I love, love, love them and they arrived here two days later! I will spread the word about your fabulous website!

June (Cartersville, USA) 
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14th of June, 2018

Hi, Just to say the cushion arrived yesterday and it is lovely. Many thanks for sending so quickly.
Best regards,
Cathy
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5th of May, 2018


Brilliant Gifts and treats. Excellent service, highly recommended!

J Stannard

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1st of February, 2018

Hi, I ordered a clock and coaster from you the other day and it arrived yesterday - less than 24 hours after ordering.Just wanted to say how impressed I am with the speed, service, quality of products and basically everything you do and make. I've been following you on Facebook for a couple of years and your posts always make me laugh. Great brand, great job. Can't believe it's taken me this long to order something from you!

Have a great day!

Katie


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27th of December, 2017

My partner loved his Stag Whisky Tumbler! V happy customer. Thank you 

Sophie Pietruszka

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13th of December, 2017

Just received my decanters today they are beautiful, came next day delivery, the company kept you informed of the delivery. Thank you so much.

Catherine Harriss 

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10th of December, 2017

Highly recommend this company!! Fantastic service thank you!!

G Mcquillan

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15th of November, 2017

Hi Mr. Robinson,

I have been browsing over your Catalogue and online, and am having a dreadful job deciding what to send my daughter in America.  Just wish I could win the lottery and then I would purchase almost everything!!  However, by tomorrow, 16/ll/17 I hope to have the list ready.  I am not sure whether I shall try to put it through online or by telephone.  I always feel so much more at ease when I can converse with an assistant, rather than email it or listen to a metallic voice!  Anyway, which ever I decide to do, Thank You for your helpfulness and courtesy.  I was much impressed with both. I hope your employees take a  'leaf from your book' because if they do, customers will appreciate it I can assure you. My father was a Scientific Instrument Manufacturer, and we had a family business.  Both my Grandfather and Brother were scientific instrument makers.  I was not.  Went to college and qualified in Business Studies, and we were thoroughly schooled in the art of talking to and dealing with customers, and learning to be the Perfect Secretary.  These days bad customer service seems to be the 'norm' as they say.  Enough of my rambling.....That's what happens when you reach 91!!

Thanks again, and be assured not only shall I continue to purchase from you, but I will tell others to do so.

Cheers.

Lily June York.  Mrs.

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9th of November, 2017

I ordered from this company yesterday for the first time and the item arrived today - absolutely beautiful, fantastic customer service and unbelievable shipping speed - 

very highly recommended xx

Elizabeth Rhodes

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13th of October, 2017

I've bought 2 of the glasses and they're beautiful xx

Phillipa Carter