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Home / Privacy policy

Privacy Policy

Information about you

When you place an order, we need to have your name, address and e-mail address.  A contact telephone number is also required so that we may contact you urgently if there is a problem with your order.

When you checkout/ register with us you can select whether you would like to be sent correspondence from us by email. If you would not like to receive these notifications please select the tick box on the form which is on page 2 of the checkout process. If you leave the box unchecked you will receive these notifications, although we don't send many! If, in the past, you have chosen to be notified and you no longer wish to receive mailings from us please send an email and we will remove your email address from our records.

We follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Our credit card partner, Sagepay is a secure site, utilising data encryption methods to protect your details.

We may wish to pass your details (NOT e-mail though. never) to trusted third-parties that we believe may be of interest to you. If you would prefer not to enjoy this service then please tick the box at checkout.

Internal confidentiality at At home in the country Ltd

At home in the country Ltd protects your privacy in 3 ways:

  1. Access to Customer account information is limited to those who need access for the performance of their job.
  2. We use full login and password controls on our sales control system.
  3. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will happily review your file and update the records if required. You can contact our customer service team by email at [email protected]  or by phone on 01484 865359.

Use of 'Cookies'

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled.

Consent

Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted here on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences. We check which pages are used more and which pages are used less, on our website.

This allows us to make informed changes to the website which enhances your experience. However we have no idea of who you are or any of your personal details as all the tracking is anonymous. We keep track of how many people use this website and which sections are most popular - that's so we can improve the service we offer and make sure that all parts of the site are working. Our data doesn't tell us who you are, just how many people have visited the site!

Whilst we never ever share your e-mail address with anyone, we may from time to time share your postal address with appropriate partners who might want to share another offer with you. If you don't want this, just let us know by contacting us and we'll make sure that doesn't happen.